A chatbot is an AI software that can simulate a Discussion (or a
chat) with a user in natural language through Chat applications, web Portal, mobile apps, Dating App or
through the phone.
Why are chatbots important? A chatbot is often described as one of the most advanced
and promising expressions of interaction between humans and machines.
Chatbot is Automatically
reply system as per client conversation. Chatbot is one type of BOT they will However, from a
technological point of view, a chatbot only represents the natural evolution of a Question Answering
system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural
language is one of the most typical Examples of Natural Language Processing applied in various
enterprises’ end-use applications.
Most of chatbot follow classification process it means when
user ask some question bot identify and analysis and give relevant reply.
Chatbot can look like a
normal app. There is an application layer, a database and APIs to call external services. In a case of
the chatbot, UI is replaced with chat interface. While Chatbots are easy to use for users, it adds
complexity for the app to handle.
Training a chatbot happens at much faster and larger scale than
you teach a human. Humans Customer Service Representatives are given manuals and have them read it and
understand. While the Customer Support Chatbot is fed with thousands of conversation logs and from those
logs, the chatbot is able to understand what type of question requires what type of answers.
Why Chatbot Helpful to Us
Increase their website conversion rate
Marketers put a lot of work in to drive traffic to their website, to
only have that traffic convert anywhere between 0.25%-1.0%.
Generate more qualified leads
It would be nice if we could talk to every lead and ensure they’re a
good fit before we schedule a meeting. In reality, that’s impossible for most
organizations to do at scale. Bots can help use advanced qualification logic to do
lead qualification and improve sales acceleration.
Combat Customer Churn
Bot are a perfect answer to high-volume support inquires, especially
where customers become frustrated with standard knowledge bases that are hard to
sift through.
Lead Generation Automation
Chatbots can help your business acquire customers more easily than
live human agents. This is because modern chatbots use natural language processing
and direct messages to converse with customers.
